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Uniify's Twilio module integration transforms customer interaction by providing robust communication capabilities, including SMS, voice calls and email within your operational workflows. It is designed to engage customers with timely reminders, send instant confirmation messages to reassure them, and facilitate business integration by notifying stakeholders effectively. In addition, Twilio 2FA enhances security by introducing a user-friendly two-factor authentication process. Visible to the end user, Twilio 2FA requires phone number verification, simplifying the identity confirmation steps. This integration is essential for businesses looking to optimise communication, strengthen security and provide a transparent and informed user experience, ensuring that stakeholders are always connected and informed.